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India Post’s Revenue Surges to ₹15,373 Crore in FY 2025–26; MoS Communications Dr. Chandra Sekhar Pemmasani Outlines Comprehensive Transformation Agenda

Ministry of Communications

 India Post’s Revenue Surges to ₹15,373 Crore in FY 2025–26; MoS Communications Dr. Chandra Sekhar Pemmasani Outlines Comprehensive Transformation Agenda

 Parcel and Logistics Services Register 70% Growth; Revenue Potential Pegged at ₹10,000 Crore

 ₹5,800 Crore IT 2.0 Investment to Deliver Seamless End-to-

End Digital Postal Services

 India Post Distributes ₹45,000 Crore via DBT; 3.8 Crore Girls

 Enrolled Under Sukanya Samriddhi Scheme

Massive Capacity Building Drive and Next-Generation Post 

Offices Redefine India Post’s Public Interface

Posted On: 25 MAY 2026 7:16PM by PIB Delhi

 

Union Minister of State for Communications and Rural Development, Dr. Chandra Sekhar Pemmasani, in an interview with DD India, said that India Post’s revenue has surged to ₹15,373 crore in the financial year 2025–26, marking one of the most significant financial milestones in the department’s 170-year history. The Minister of State noted that the department’s revenue stood at approximately ₹11,500 crore in 2016, with an average annual growth of ₹200–300 crore in the intervening years. This year, however, witnessed an unprecedented single-year increase of ₹2,100 crore, nearly ten times the historical average.Labor union consulting

       The Minister of State attributed this turnaround to a structured dual-pronged approach which was a top-down strategy involving identification of the total addressable market, target-setting, and accountability, combined with a bottom-up strategy of workforce engagement. He credited the leadership of Union Minister of Communications Shri Jyotiraditya Scindia for establishing an organizational framework that has identified bottlenecks, fixed them, and delivered results.

       Furthermore, the Minister of State underscored that India Post’s parcel and logistics segment has registered a 70% growth, driven by technology integration and expanded e-commerce partnerships. When the current leadership assumed charge, total parcel revenue stood at approximately ₹600 crore. With the introduction of OTP-based delivery, SMS tracking, UPI and digital payment acceptance, and B2B tie-ups with major e-commerce platforms, parcel services alone are estimated to have the potential to generate up to ₹10,000 crore in revenue.

        Route rationalisation has been undertaken to enable faster deliveries, and after extensive piloting, India Post launched 24-hour and 48-hour Speed Post delivery services across six metro cities, supported by large-scale public awareness campaigns. Dr. Pemmasani said that as traditional letter mail becomes increasingly marginal, logistics and parcel services represent the primary growth frontier for the department.

       A cornerstone of India Post’s modernisation drive is the ₹5,800 crore investment under the Advanced Postal Technology (APT) initiative as part of IT 2.0. The Minister of State outlined the department’s vision of fully digital, end-to-end services, enabling citizens to purchase savings instruments and insurance policies such as PLI and RPLI through a browser with a single click, download digital certificates instantly, and receive matured policy amounts directly into their bank accounts, all without visiting a post office.

        Postal savings accounts, which offer an interest rate of 4%, among the highest in the country and significantly above the approximately 2.5% offered by leading commercial banks, are expected to see substantially wider adoption through this digital accessibility push. Security architecture under IT 2.0 includes facial recognition for system access, E-KYC, Aadhaar linking, and full compliance with national cloud security protocols.Shipping Label Printers

        India Post, through India Post Payments Bank (IPPB), is currently distributing approximately ₹45,000 crore annually through Direct Benefit Transfer (DBT), making it one of the largest last-mile welfare delivery channels in the country. IPPB representatives, equipped with mobile phones, biometric devices, and printers, deliver doorstep banking services including fund disbursements and bill collections directly to rural households.

         The department is implementing the Sukanya Samriddhi Scheme in saturation mode, with 3.8 crore girl children currently enrolled under the scheme. Women-centric savings products, Self-Help Group (SHG) linkages, and high-interest rural savings accounts are being actively promoted through the Gramin Dak Sevak network, a force of approximately 2.5 lakh personnel present in virtually every village, described by the Minister of State as the “backbone” of India Post. Dr Pemmasani also noted that the department’s future vision includes demography-based suggestions to DBT beneficiaries on suitable insurance and savings products, further strengthening their financial safety net.

 Along with infrastructure upgradation, India Post has undertaken a massive capacity building and behavioural transformation programme across its workforce. Training sessions are being conducted for every 100 employees, focusing on customer interaction, service delivery, and sales skills. Dr. Chandra Sekhar Pemmasani emphasised that this cultural and mindset shift, moving from a transactional to a customer-centric orientation, is as integral to the department’s transformation as any technological intervention. Gramin Dak Sevak sammelans were organised across the country to directly engage field staff, explain the department’s financial position, and convey their role in realising the vision of Viksit Bharat.Shipping supply kits

 In parallel, India Post is undertaking a comprehensive physical modernisation of its post office network. Urban post offices are being revamped with an investment of ₹60–70 lakh per facility, featuring digital counters, streamlined Aadhaar updation services, and shared workspaces on their premises. Next-generation post offices are being set up in universities and educational institutions, incorporating cultural elements and digital amenities to connect with India’s youth. In rural areas, the focus remains on saturation coverage, ensuring every household is reached, enrolled in applicable schemes, and educated about the full range of postal financial services available to them.

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Launch of 24 Speed Post Parcel (24 SPP) with Revised Tariff Structure from 22nd May 2026 – Department of Posts, Parcel Directorate

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Change in the data of holiday on account of Id-u-Zuha (Bakrid) -reg -dated 27.05.2026 in place of 28.05.2026 Agen

 

24 Speed Post Parcel (24 SPP) - Revised Tariff Structure w.e.f 22/05/2026

Department of Posts and Flipkart Sign Agreement for Last Mile Parcel Delivery Services Across India

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Department of Posts and Flipkart Sign Agreement for Last Mile Parcel Delivery Services Across India

Posted On: 22 MAY 2026 5:42PM by PIB Delhi

 In a major step towards strengthening India’s e-commerce logistics ecosystem and enhancing last mile delivery capabilities across the country, the Department of Posts (DoP), Ministry of Communications and Flipkart India Private Limited have signed an Agreement for Last Mile Parcel Delivery Services.

 The Agreement was signed today in New Delhi by Shri Neeraj Kumar Jha, General Manager, Parcel Directorate, Department of Posts, and Shri Harvinder Kapur, Director - Commercial, Flipkart India Private Limited, in the presence of Shri Adnan Ahmed- Chief General Manager, Parcel and CCS Directorate, Department of Posts, Shri Dippy Vankani- Director (Corporate Affairs), Flipkart India Private Limited and senior officials from both organizations.Mail delivery services

Also read :Standard Operating Procedure (SOP) for Booking and Handling of Prohibited Items for Air Transmission

The partnership aims to leverage the unparalleled reach and trusted delivery network of the Department of Posts along with Flipkart’s strong presence in India’s e-commerce sector to provide efficient, reliable and customer-centric parcel delivery solutions across the country. Under the Agreement, the Department of Posts will provide last mile delivery services for Flipkart shipments across India.

 Key Highlights of the Agreement:Nationwide Last Mile Reach: Flipkart will utilize India Post’s extensive network for parcel delivery services across urban, semi-urban and rural areas, including remote and underserved regions.

Comprehensive Delivery Solutions: The services include delivery of prepaid and COD parcels, OTP-based delivery authentication and real-time shipment tracking.

Enhanced Customer Experience: The agreement focuses on faster deliveries, improved operational coordination and seamless technology integration for efficient parcel movement and delivery.

Support to E-commerce Growth: The collaboration is expected to further strengthen the logistics infrastructure supporting India’s rapidly growing e-commerce sector.

 hrough this partnership, Flipkart will gain access to the Department of Posts’ vast network of over 1.6 lakh post offices and an unmatched delivery presence across India. This will enable wider market reach, improved delivery efficiency and enhanced serviceability, particularly in remote and rural locations.

 Flipkart is one of India’s leading e-commerce companies, serving millions of customers across the country through a wide range of products and digital commerce solutions. The collaboration is expected to significantly strengthen the parcel business of the Department of Posts by enhancing utilization of its delivery network and logistics infrastructure. The partnership aligns with the Department’s ongoing efforts to transform itself into a leading logistics organization supporting the evolving needs of India’s digital economy.

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 संचार मंत्रालय

 डाक विभाग और फ्लिपकार्ट ने पूरे भारत में अंतिम दूरी तक पार्सल डिलीवरी सेवाओं के लिए समझौते पर हस्ताक्षर किए

 प्रविष्टि तिथि: 22 MAY 2026 5:42PM by PIB Delhi

 भारत के ई-कॉमर्स लॉजिस्टिक इकोसिस्टम को मजबूत करने और पूरे देश में अंतिम दूरी तक डिलीवरी क्षमताओं को बढ़ाने की दिशा में एक महत्वपूर्ण कदम के रूप में, डाक विभाग (डीओपी), संचार मंत्रालय और फ्लिपकार्ट इंडिया प्राइवेट लिमिटेड ने अंतिम दूरी तक पार्सल डिलीवरी सेवाओं के लिए एक समझौते पर हस्ताक्षर किए हैं।

 आज नई दिल्ली में डाक विभाग के पार्सल निदेशालय के महाप्रबंधक श्री नीरज कुमार झा और फ्लिपकार्ट इंडिया प्राइवेट लिमिटेड के वाणिज्यिक निदेशक श्री हरविंदर कपूर ने डाक विभाग के पार्सल और सीसीएस निदेशालय के मुख्य महाप्रबंधक श्री अदनान अहमद, फ्लिपकार्ट इंडिया प्राइवेट लिमिटेड के निदेशक (कॉर्पोरेट कार्य) श्री डिप्पी वंकानी और दोनों संगठनों के वरिष्ठ अधिकारियों की उपस्थिति में समझौते पर हस्ताक्षर किए।

 इस साझेदारी का उद्देश्य डाक विभाग की बेजोड़ पहुंच और भरोसेमंद डिलीवरी नेटवर्क के साथ-साथ भारत के ई-कॉमर्स क्षेत्र में फ्लिपकार्ट की मजबूत उपस्थिति का लाभ उठाकर पूरे देश में कुशल, विश्वसनीय और ग्राहक-केंद्रित पार्सल डिलीवरी समाधान प्रदान करना है। समझौते के तहत, डाक विभाग पूरे भारत में फ्लिपकार्ट शिपमेंट के लिए अंतिम दूरी तक डिलीवरी सेवाएं प्रदान करेगा।

 समझौते की मुख्य विशेषताएं:

        देशव्यापी अंतिम दूरी तक पहुंच: फ्लिपकार्ट, दूरस्थ और कम सुविधा वाले क्षेत्रों सहित शहरी, अर्ध-शहरी और ग्रामीण क्षेत्रों में पार्सल डिलीवरी सेवाओं के लिए इंडिया पोस्ट के व्यापक नेटवर्क का उपयोग करेगा।

    व्यापक डिलीवरी समाधान: इन सेवाओं में प्रीपेड और कैश ऑन डिलीवरी (सीओडी) पार्सल की डिलीवरी, ओटीपी आधारित डिलीवरी प्रमाणीकरण और तत्क्षण शिपमेंट ट्रैकिंग शामिल हैं।

    ग्राहक के लिए बेहतर अनुभव: यह समझौता कुशल पार्सल आवागमन और वितरण के लिए तेज डिलीवरी, बेहतर परिचालन समन्वय और निर्बाध प्रौद्योगिकी एकीकरण पर केंद्रित है।

    ई-कॉमर्स के विकास को समर्थन: इस सहयोग से भारत के तेजी से बढ़ते ई-कॉमर्स क्षेत्र को समर्थन देने वाले लॉजिस्टिक इंफ्रास्ट्रक्चर को और भी अधिक मजबूती मिलने की उम्मीद है।

 इस साझेदारी के माध्यम से, फ्लिपकार्ट को डाक विभाग के 1.6 लाख से अधिक डाकघरों के विशाल नेटवर्क और पूरे भारत में अद्वितीय वितरण नेटवर्क तक पहुंच प्राप्त होगी। इससे बाजार तक व्यापक पहुंच, वितरण दक्षता में सुधार और विशेष रूप से दूरस्थ तथा ग्रामीण क्षेत्रों में बेहतर सेवा प्रदान करने में सहायता मिलेगी।

 फ्लिपकार्ट भारत की अग्रणी ई-कॉमर्स कंपनियों में से एक है, जो देश भर में लाखों ग्राहकों को उत्पादों और डिजिटल वाणिज्य समाधानों की विस्तृत श्रृंखला के माध्यम से सेवा प्रदान करती है। इस सहयोग से डाक विभाग के पार्सल व्यवसाय को काफी मजबूती मिलने की उम्मीद है, क्योंकि इससे उसके वितरण नेटवर्क और लॉजिस्टिक इंफ्रास्ट्रक्चर का बेहतर उपयोग हो सकेगा। यह साझेदारी डाक विभाग के उन निरंतर प्रयासों के अनुरूप है, जिसके तहत वह भारत की डिजिटल अर्थव्यवस्था की बढ़ती जरूरतों को पूरा करने वाली एक अग्रणी लॉजिस्टिक संस्था के रूप में खुद को विकसित करना चाहता है।  पीके/केसी/एसकेएस/एमपी 

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