Ministry of Communications
Union Minister of State for
Communications and Rural Development Dr. Pemmasani Chandra Sekhar Reviews India
Post Reforms: Tech-Driven Overhaul Gains Momentum
India Post 2.0: Massive Tech Push to
Power Last-Mile Delivery Across Bharat
India Post Embarks on
Technology-Driven Transformation to Become India’s Premier Public Logistics
Platform
86,000+ Post Offices Go Digital; Full
Network Migration by August 4
344 New Delivery Centres Unlocked for
Morning, Evening & Holiday Services
ONDC, GeM Integrations to Power
E-Commerce Enablement
Posted On: 30 JUL 2025 11:58AM by PIB
Delh
In a significant step toward
modernising one of India’s most enduring public institutions, Dr. Pemmasani
Chandra Sekhar, Union Minister of State for Communications and Rural
Development, on Tuesday, chaired a high-level review of the Mail Operations,
Parcel Operations, and Business Strategy divisions of the Department of Posts.
The strategic review is part of a
broader reform agenda of the Government of India, under the capable leadership
of Prime Minister Shri Narendra Modi and Shri Jyotiraditya M. Scindia, Union
Minister of Communications and Minister for the Development of the North
Eastern Region (DONER). This initiative aims to reposition India Post as a
technology-driven, citizen-centric logistics and e-commerce enabler.
The Honourable Minister noted
that this transformation is not merely a modernisation effort but a fundamental
reimagining of India Post’s role in a rapidly evolving digital economy. “India
Post’s unmatched physical footprint must now be complemented by cutting-edge
digital capabilities. This transformation is about scale, speed, and service
for every Indian—from the remotest village to the busiest metropolitan area,”
he said
The strategic review is part of a
broader reform agenda of the Government of India, under the capable leadership
of Prime Minister Shri Narendra Modi and Shri Jyotiraditya M. Scindia, Union
Minister of Communications and Minister for the Development of the North
Eastern Region (DONER). This initiative aims to reposition India Post as a
technology-driven, citizen-centric logistics and e-commerce enabler.
The Honourable Minister noted
that this transformation is not merely a modernisation effort but a fundamental
reimagining of India Post’s role in a rapidly evolving digital economy. “India
Post’s unmatched physical footprint must now be complemented by cutting-edge
digital capabilities. This transformation is about scale, speed, and service
for every Indian—from the remotest village to the busiest metropolitan area,”
he said.
India Post is currently undergoing a comprehensive,
technology-driven transformation under the IT 2.0 framework. This initiative is
part of a strategic roadmap aimed at positioning India Post as a strong
competitor in the logistics industry, especially in the rapidly expanding
e-commerce parcel delivery sector.
During the review, the Minister was informed about the
upgrades designed to introduce real-time track and trace capabilities,
customised services for bulk customers, electronic proof of delivery, OTP-based
authentication, digital payments, and open API integration.
“These enhancements must enable India Post to offer
seamless, end-to-end logistics services comparable to those of leading market
players,” said Dr. Pemmasani while addressing the briefing. The Minister also
called for the reinvention of India’s oldest delivery service to meet the
demands of a new era by leveraging technology-enabled services.
Officials have informed the Minister that more than 86,000
post offices are currently using the new application. By August 4, 2025, the
entire network of approximately 165,000 post offices will have migrated to the
new platform.
In line with industry best practices, the Department has
introduced centralized delivery for all categories of mail and parcels by
setting up dedicated Delivery Centres that consolidate the service areas of
existing post offices. These Delivery Centres will enable the Department to
offer flexible delivery services, including Sunday and holiday deliveries, as
well as morning and evening delivery options. A total of 344 Delivery Centres
have been launched nationwide during Phase 1.
One of the core pillars of this
transformation is the integration of India Post’s systems with major national
digital commerce ecosystems. According to officials, the Open Network for
Digital Commerce (ONDC) will enable wallet-based prepaid bookings, centralized
order tracking, and automated reconciliation with ONDC’s accounting systems.
Through its collaboration with
the Government e-Marketplace (GeM), India Post will provide API-driven
automated pricing and centralized dashboards for payment tracking and
cash-on-delivery (COD) settlements, they said.
Since 2024, a series of reforms
have been implemented in India Post under the leadership of Shri Jyotiraditya
M. Scindia, Union Minister of Communications and Development of North Eastern
Region.. To drive this transformation, India Post has on-boarded a dedicated
data analytics team working with IT 2.0 to enhance operational efficiency
through route optimization, smart sorting, and demand forecasting. The focus is
also on data-driven revenue generation, positioning India Post as a modern
logistics force aligned with India’s digital economy vision.
With its extensive reach, trusted
legacy, and renewed digital vision, India Post is uniquely positioned to become
the backbone of India’s public logistics infrastructure. As reforms accelerate
under the strategic leadership of Shri Jyotiraditya M. Scindia and Dr.
Pemmasani Chandra Sekhar, the Department is poised to redefine last-mile
connectivity, empower rural commerce, and serve as a key enabler of the Digital
India vision of Hon’ble Prime Minister Shri Narendra Modi.
***
Samrat/Allen
(Release ID: 2150041)
Read this release in: Urdu,
Hindi , Bengali
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