New Delhi: Over 11.61 lakh government pensioners can now track the status of their pension and grievance redressal through SMS as well as monitor receipts online -- steps that aim to "lessen harassment" for senior citizens.
The
web portal launched by Finance Minister Arun Jaitley will enable central civil
pensioners, family pensioners and freedom fighter pensioners to view their
complete pension profile digitally by logging into www.Cpao.Nic.In.
They
will also be provided with SMS facility for tracking status of pension process
and their grievance registration as well as disposal.
The
website, which will serve as a one-stop destination for providing information
and speedy redressal of grievances, can also be accessed through mobile devices
and it would also provide an option to pensioners to give their feedback.
Launching
the portal, Jaitley said it is an extremely important initiative which will
lessen harassment.
"Nobody
should be harassed, least of all pensioners because they are mostly senior
citizens. And they need that resource and their life depends on that resource.
So any delay or red tapism can actually cause a lot of harassment if not
destitution," he said.
He
said the facility of tracking pension status on mobile phone is a giant step
taken by the Central Pension Accounting Office (CPAO).
The
website will provide one-stop solution for pensioners to access information
relating to status of pension cases, and pension payments processed by central
ministries and banks.
CPAO
disburses the pensions through authorised banks to central government
pensioners and in the current fiscal it is managing the pension budget of Rs
32,070 crore. In 2015-16, the CPAO handled 60,211 pensioners' grievances.
Speaking
on the occasion, Controller General of Accounts M J Joseph said the portal will
bring in transparency and accountability and ensure more responsive way of
handling pensioners grievances.
Source
: http://zeenews.india.com/
