To reduce failure of EB Bill Transaction in CSC - Instructions from CEPT
To reduce failure of EB transactions:
1)
Clear browser cookies/cache memory before proceeding to initiate
transaction. After login to the portal, immediately perform transaction.
Do not attempt to do any transaction in portal if kept idle for
sometime.
2) always use Firefox browser with latest version
3) ensure network connectivity is there
4) better to avoid collecting EB bills with due date less than 3 days to 5 days
5) If failed and amount not refunded within 24 hours, create ticket and follow up
6)
if ticket is not attended within 2 days, please escalate the issue to
CSC helpdesk through Division Office with all details viz.,
CSC
Reference Number, Date of Transaction, Type of Transaction, Biller
Name,EB Consumer Number, Mobile Number/etc., Amount of transaction, CSC
Operator ID who performed the transaction, Confirmation regarding
non-refund of Amount to Operator's wallet, Ticket Number & Date,
Reply received from the Support Team in Ticket, Screenshots of Ticket
with the reply, Screenshots of Order History, etc., for reporting the
issue to helpdesk email ID shared for escalating EB bill issues.
7) It is recommended to enter registered mobile number of concerned EB Service connection number while fetching bill
