So
many
readers are interacting with me through emails, blog comments, Facebook
chat, blog contact forms, etc. Some of
them are criticisms and some others are good thoughts. Today I am
presenting before you some
thoughts sent by one of my blog readers anonymously, without editing
anything. Only the headline and picture are my contribution.
I
am posting his suggestions and thoughts because now the most of the discussion among
India Post employees will start or end with the matters like slow speed of
computers, lack of availability of printers, scanners, UPS, etc. Earlier I have depicted these matters as DOP
COMEDY EPISODE 1 in my post Experiences you may come across in your daily office life.
Let
us hear what my valued reader says.
India
Post during yesteryears was able to impact the commercial sector due to the
monopoly of communication. Now at
present other means of communications, couriers, digital signatures and so on
have come, such that its presence is bit shadowed. The Banks at the other hand previously
enjoyed the privileged class as sole bankers, but ever since the ATM's and
Internet banking came the impact is much lower than it used to be earlier, if
they themselves take part in strike or Banks are closed down.
What
India Post needs to do is to make its presence felt in the online sales field
with robust technology of delivery.
There are numerous problems in its operations of which most of the
problems are self-created or having solutions.
More offices are complaining of the non-replacements of UPS Batteries,
poor internet facilities and Vintage systems. Even after Microsoft itself have
stopped support for Windows XP, the Postal Department still uses the systems
that are only capable of running Windows XP and not suitable for
upgradation. The life of Systems and
Printers are to be evaluated and proposals for new systems have to be taken
practically. Normal life of Systems will
only be around 3 to 4 years and 2 to 3 years in case of Printers. This life span is taking into account of the
technology advancements over years.
India
Post needs to think of "why they are going to CBS platform" and what
are the needs lead the Department to this venture and how important the same
can be to the Business of the Department.
The CBS platform is meant to bring more populous opportunity for the
general public as well as the corporate field to business. Banks are surviving in the corporate field as
they can open accounts not only in the name of individuals but the corporate
accounts as well. They are still the
lead institution to disburse loans. The
Banks do not by itself gain any knowledge of credit policies by
themselves. They charter a lot of
private bodies to empanel into their works for auditing, consultancy,
verifications, Legal consultancy, reclaiming of loans etc. Every Bank charges much amount as other fees
/ Service charges even for the Loans they disburse and also it is so much pain
to get a loan ever so smoothly. Department
can also think alike to disburse loans swiftly and thereby take the advantage
of getting more revenue. It is still
hard to understand why there are no loans given to NSC,
MIS or other savings instruments that are kept deposited in India Post itself. Even after so many years why small scale
loans such as Gold Loan and Flexi loans against RD or MIS or TD etc. are not in
the cards. Department has to think about
the corporate world as well, why the accounts are limited to individuals, they
need to cater the corporate field also, and then only the business will
improve. Just like the Demand Draft facility, India Post too can leverage the
IPO (Indian Postal order) as a means of transaction instruments with much
higher values awarded and not limiting the IPO value to Rs. 100 as maximum.
We
are hearing about the ATM's of Post Bank of India for so long, still why this
implementation is taking snail speed in implementations whereas the private
financial institutions and even the Co-operative banks are going ahead with so
many ATM's planted at various places.
India Post should take the ATM proposals much more fruitfully; they can
plant a lot of ATM's for other banks transactions and gain business. Can also float tenders for that and be a
governing body for ATM's that are installed on behalf of India Post, which has
a great revenue potential for India Post. India Post has been benefitted by
technology a lot, technology is the backbone of the Department of Posts now,
just think at the line that follows, what have the Department in turn given to
the staffs (other than the clerical salary) like the System Administrators who
work tirelessly striving for achieving goodness to the Department. Staffs need
not only motivation but incentives as well so that the morale is high and
thoughts are positive.
