From: Director
(CBS)
Sent: 29 March 2016 08:15
Subject: Implementation of BCP for next 3 working days in CBS Offices
Respected
Sir/Madam,
We
have issued various mails regarding smooth operations of CBS Offices
up to 31st March 2016 by invoking Business Continuity Plans (BCP)
for accepting Deposits, New Accounts / Certificates / Agent RD Schedules in
offline mode but with setting up a control room at Dak Bhawan and kind of calls
received with control room, it is observed that still CBS Post Offices are not
clear in executing various BCP orders. Therefore, I am once again mentioning
the steps to be taken for smooth functioning of CBS operations in the light of
slowness of Finacle:-
1. If
Finacle is slow in any CBS Post Office, only withdrawals and closures
transactions should be carried out on line and all other Deposits, New
Accounts, New Certificates, Agent RD LOTs should be accepted offline.
2.
Passbook updating should be avoided in next three days.
3.
Unnecessary Reports should not be generated.
4.
Sacking of officials (if system is hanged) should be avoided as after 15
minutes, automatic sacking happens.
5.
In Offline mode, Deposits in RD, SB and PPF are to be accepted in already
circulated Excel sheets (refer BCP document). For SSA, orders will be issued
separately.
6. For
new investments, creation of new CIF should be avoided. If Finacle is
working, use old CIF ID and open new account which takes very less time. If
Finacle is slow or not working, in case of opening of accounts, AOF with KYC
documents (if required) should be accepted with Pay-in-Slip and counterfoil of
Pay-in-Slip should be given to customer after putting date stamp and
signatures. In case of Certificates, receipt from NC 4a should be issued.
Details of such new accounts should be noted in a Register and cash can be
accounted for in SB Cash. If cheque is already cleared or clearance is received
in next three days, amount can be accounted in SB Cash. These accounts can be
opened in Finacle when speed is improved (but before 31st March) and date of
acceptance of cash or date of clearance of cheque should be mentioned as Value
Date in Finacle. If cheques are cleared without entering into Finacle, funding
can be done by Debiting 0007 Office Account and Crediting 0382 or 0017 Office
Accounts and then debiting 0382 or 0017 office accounts and crediting new
account. No new investment should be refused by any CBS Post Office up to
31st March.
7.
In respect of Agent RD LOTs, SOP has been circulated for accepting Agent LOTs
in MS Excel and Agent LOTs prepared through Portal by putting value date as
date of presentation of Agent LOTs. No Agent LOT/List in MS Excel should be
refused by 31st March 2016. Agent List in MS Excel can be accepted through PEN
Drive, E Mail or CD and saved on the desktop first. After words, it can be
processed as per SOP circulated.
For
any further query, Directorate Control Room numbers or CEPT Chennai Team
numbers can be contacted.
With
regards,
Sachin Kishore
Director
(CBS)
Sansad
Marg,
Dak
Bhavan
