10 NEW CITIZEN ENHANCEMENT THROUGH CUSTOMER PORTAL
1. Now citizen can pay premium for multiple policies together
2.
Now citizen can submit the full proposal form including supporting
document online. (Earlier he has to come to post office for depositing
supporting doc). This will also reduce digitisation at CPC.
3. Premium Paid certificate for Income tax can now be downloaded from portal itself.
4.
Customers can now merge their Customer IDs for all type of policies
into one, so that to keep only one login for all policies.
5. The Online form has been simplified for citizen. Monthly expenditure, income e.t.c. have been removed from the form.
6. Now Transgenders can also submit the PLI form from customer portal, there is specific category now available as 'Others'.
7.
A new enhancement has also been brought in whereby customer get to see
the nearest Head Post office while submitting the form and entering the
PINCODE.
8. Now customer can lodge a complaint from within the portal itself.
9. All RTI information are now available from within the portal itself.
10. FAQs have been revamped and made it simple.
This may be brought to the notice of all.
