PRESS NEWS (PIB)
MINISTRY OF COMMUNICATIONS
POSTED ON: 02 JUL 2025 7:25PM BY PIB DELHI
UNION MINISTER FOR COMMUNICATIONS AND DEVELOPMENT OF NORTH EASTERN REGION, SHRI JYOTIRADITYA M. SCINDIA, HELD A DETAILED INTERACTIVE SESSION TODAY WITH POSTAL AND SORTING ASSISTANTS. REPRESENTING ALL THE 23 POSTAL CIRCLES FROM ACROSS THE COUNTRY, THESE FRONTLINE WORKERS FORM THE BACKBONE OF THE DEPARTMENT OF POSTS (DOP).
During the session, the Union Minister personally heard each of them, giving due attention to their views and feedbacks. He reassured the participants that their suggestions would be carefully examined and incorporated into future policy decisions and operational improvements.
Postal Assistants serve as the public-facing representatives in the post offices. They manage customer interactions and ensure timely service delivery while the Sorting Assistants operate in mail offices such as Railway Mail Services, Air Mail Sorting Units, and Transit Mail Offices to ensure the accurate and timely sorting of mails and parcels.
The Union Minister appreciated their crucial role in delivering citizen-centric services and implementing key social security schemes. He acknowledged their daily efforts in managing customer needs and maintaining the smooth flow of communication across the nation.
During the session, the Union Minister outlined the vision to transform India Post to a profit centre. He emphasised the need for close coordination across all the key verticals: Mails, Parcels, International Mails, Savings Bank, Insurance, and Citizen-Centric Services to be a one stop solution for customers. This coordinated approach, he noted, will help drive innovation, improve efficiency, and ensure long-term sustainability across the postal network.
“We are committed to making India Post a cutting-edge organisation. But this transformation is only possible if we all move forward together. I am with you on this journey,” the Union Minister said, underlining his support for the workforce in driving this vision.
He also spoke about the ongoing implementation of the IT 2.0 project, emphasising that this initiative will modernise the postal sector to make it faster, more transparent, and aligned with the highest industry standards. He also discussed the launch of the Digital Address Code, an initiative aimed at establishing a standardised, geo-coded addressing system for India.
The Union Minister urged everyone to embrace this change and contribute to the Department’s digital transformation. He encouraged everyone to gear up for a more digital and integrated work environment. Their ability to adopt new tools, assist customers, and provide real-time feedback will be essential for smooth and successful implementation.
