The number of users of money order service during the last three years and the current year is as given below:-
| Financial year | Number of users |
| 2008-2009 | 8,66,93,496 |
| 2009-2010 | 8,13,46,230 |
| 2010-2011 | 5,77,14,174 |
| 2011-2012 (up to January -2012 | 5,68,54,367 |
The number of complaints received for non-delivery of Money Order during the last three years and the current year is furnished below:-
| Financial year | Number of users |
| 2008-2009 | 1,90,666 |
| 2009-2010 | 1,77,360 |
| 2010-2011 | 1,64,980 |
| 2011-2012(up to June -2011 | 41,754 |
Enquiries are conducted in all cases of complaints and action is taken depending on the nature of the shortcomings/faults.
During the last three years 172 officials were found guilty for which punishment has been imposed as per rules.
To upgrade the money order delivery system and to ensure timely delivery of money order, the department has introduced Electronic Money Order across the country.
This information was given in Lok Sabha to day by Shri Sachin Pilot, the Minister of State, Communication and Information Technology in response to a question.
BK/AT
(Release ID :81418)(PIB
