INDIA:
The letter that travels to our door may have new technology stamped all over.
As the backbone of India's communication for over 150 years, the DoP plays a
crucial role in the socioeconomic development of the nation. Urbanization,
increased demand for financial services and increased funding by the government
for the weaker sections and the rural sector have opened up new opportunities
for the DoP and necessitated the development of new processes as well as
supporting technology.
SAP
AG announced that the Department of Posts (DoP), the government-operated postal
system of India, has chosen SAP solutions to strengthen responsiveness and
reliability across more than 155,000 post offices.
With
this implementation, the DoP aims to deliver faster and more efficient services
to the citizens and government and private organizations of India. The DoP is
now one of more than 30 postal customers globally that have chosen SAP
solutions to make mission-critical and customer-facing processes more
effective, as shared in the announcement.
"SAP
postal services customers are leveraging the latest technology to transform
their business, from improving efficiency in back-office and core processes to
creating new lines of operations within their existing infrastructure,"
said Hans G. Landgraf, head of Business Segment Postal, SAP AG. "With our
experience, SAP is eager to help India's Department of Posts improve its
business and increase transparency across its organization in order to meet the
changing demands of its customers."
Armed
with a transformation charter that includes a complete overhaul of operations
under an IT modernization project, the DoP will leverage SAP applications that
include SAP ERP, SAP Customer Relationship Management (SAP CRM) and SAP Supply
Chain Management (SAP SCM) to help increase process efficiencies and meet its
business, social and financial inclusion goals. As the DoP generates revenue of
more than EUR1.1 billion while employing nearly 474,000 employees, it will also
implement SAP solutions for streamlining internal processes in the areas of
human resources, payroll processing and finance and accounts.
In
addition to running core and back-office operations, SAP Sybase Adaptive Server
Enterprise, SAP Sybase IQ software, SAP BusinessObjectsTM solutions
and SAP Data Services software will offer the DoP the data warehousing and
business intelligence (BI) needed for its entire operations system.
The
Government of India also intends to utilize the DoP's vast network for its
direct cash transfer function, which aims to reduce leakages, cut down
corruption, eliminate middlemen, target beneficiaries better and speed up
transfer of benefits to eligible individuals. Workers across India, especially
those in rural areas, will be able to reap the gains from the direct benefits
transfer (DBT) leveraging their existing savings accounts in post offices.
Today,
the DoP delivers more than six billion articles every year through its
elaborate network of offices. The reengineering of business process using SAP
solutions will enable the DoP to increase its engagement with the Indian
population through more customer interaction channels. SAP software purportedly
will help the organization improve automation of core processes including
postal counter automation, track and trace, logistics post, e-commerce and
customer interaction channel.
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