NEW DELHI: Amazon India has silently upgraded its return policy for electronic items. As per the new guidelines , electronics are no longer eligible for refunds. However, customers can still get defective items replaced. It is important to note that this is applicable only for products that are fulfilled by Amazon. For items that are seller-fulfilled, it is up to the seller to issue refunds for items that can't be repaired or replaced.
"Mobile
phones, tablets, laptops, desktops, monitors, cameras and camera lenses that
are fulfilled by Amazon are not eligible for refund and have a replacement only
policy. In case you have received a defective or a damaged mobile phone,
tablet, laptop, desktop, monitor, camera or camera lens that is fulfilled by
Amazon, you will be eligible for a free replacement by the seller as per the
product replacement policies provided on Amazon.in," according to the
company.
Amazon India did not clarify what will happen if the seller cannot provide replacements for electronic items fulfilled by Amazon.
Amazon India did not clarify what will happen if the seller cannot provide replacements for electronic items fulfilled by Amazon.
For refurbished electronics like mobiles, tablets and laptops, Amazon India will issue refunds if the customers return the same within 10 days of purchase.
