Posted On: 18 DEC 2024 5:00PM by PIB Delhi
The 100-day action plan of the Department of Posts is aimed at transforming service delivery and enhancing efficiency through the following three initiatives to benefit the nation and its citizens:
(i) 5000 Dak Chaupals across the country: This drive aims to bring financial services and citizen-centric government services directly to rural areas improving accessibility and convenience. The goal of this initiative is to bring government services directly to every citizen's doorstep. As such, it is not an employment driven scheme. but a service provision scheme. During the 100 days campaign, 16,014 Dak Chaupals were held, with a total participation of 9,31,541 Persons.
(ii) On boarding of 3000 new exporters on the Dak Niryat kendra (DNK) portal: Department aimed to register & onboard 3000 new exporters on DNK portal to bolster rural exports by supporting small-scale exporters. This initiative provides essential services including documentation assistance, market information, bar-coded label printing, and paperless customs clearance. Aligned with the 'One District- One Product' initiative, this scheme will promote local products, contributing to economic growth and rural development. Progress is monitored through dashboard on regular basis. During the 100 days campaign a total of more than 3400 exporters have been onboarded.
(iii) Proof of concept (PoC) in 10 villages and 1 city for development of a standardized, geo-coded addressing system in India: This initiative aims to provide the proof of concept for simplified addressing solutions for citizen-centric delivery of public and private services. During the 100 days campaign, PoC is complete in 10 villages. The Department has released a beta version of the National Level Addressing Grid named ‘DIGIPIN’ for public feedback, encouraging industry leaders, technical institutes, Central, State and Local government, and the public to provide their valuable input.
A departmental dashboard is used to monitor the progress of the 100-day action plan. The funds for the 100-day action plan are available within the budgetary allocation to the Department of Posts.
This information was given by the Minister of State for Communications and Rural Development, Dr.Pemmasani Chandra Sekhar in a written reply to a question in Lok Sabha today. SB/ARJ (Release ID: 2085660)
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MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS
PARLIAMENT QESTION: MISSION KARMAYOGI
Posted On: 19 DEC 2024 4:42PM by PIB Delhi
Mission Karmayogi is an initiative of the central government to enhance the attitudes, skills and knowledge of the government employees. The mission targets to build capacity on domain, functional as well as behavioural competencies to promote a culture of professionalism, transparency, and innovation in public administration.
The focus of Mission Karmayogi is to create a role-based, competency-driven training ecosystem, where capacity building is targeted to the competency needed for each role in the government, and the aspirations of each government official. To deliver the same a digital platform, iGOT Karmayogi, has been created offering tailored online courses for anytime, anywhere learning.
Through a competency-driven capacity building, Mission Karmayogi has fostered a new culture in governance. As on 12th December 2024, more than 62 Lakhs civil servants have completed more than 2.04 crore courses on the iGOT Karmayogi portal. A total of 1500+ courses available on the portal are helping to build competencies of civil servants with special focus on making them future- ready and citizen centric.
This information was given by Union Minister of State (Independent Charge) for Personnel, Public Grievances and Pensions, Dr. Jitendra Singh in a written reply in the Rajya Sabha today.NKR/KS(Release ID: 2086063)
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MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS
PARLIAMENT QUESTION: COMPLAINT REDRESSAL THROUGH CPGRAMS
Posted On: 19 DEC 2024 4:40PM by PIB Delhi
A total of 1,12,30,957 grievances were redressed on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) in last five years from 2020- 2024 (upto 31.10.2024) and an annual all-time high of 23,24,323 grievances have been redressed on CPGRAMS portal from January-October, 2024. The Government has adopted 10 Step reforms of CPGRAMS to make grievance redressal timely, effective and accessible to Citizen. The Government has mapped over one lakh Grievance Officers on the CPGRAMS portal which helped in bringing down the pendency to its lowest level of 54,339 Public Grievances as on 31 October 2024 for Central Ministries. Government has issued Comprehensive Guidelines for Effective Redressal of Public Grievances on 23rd August 2024. These guidelines include creation of dedicated grievance cells in Ministries/Departments, appointment of experienced and competent nodal officers, emphasis on root cause analysis of grievances and action on feedback, strengthening escalation processes by appointing appellate authorities, grievance closure guidelines with further reduction in upper limit of resolution time from 30 days to 21 days. Those efforts have helped in reduction of average timelines of redressal from 28 days in 2019 to 13 days in 2024.
This information was given by Union Minister of State (Independent Charge) for Personnel, Public Grievances and Pensions, Dr. Jitendra Singh in a written reply in the Rajya Sabha today/KS(Release ID: 2086062)
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MINISTRY OF COMMUNICATIONS
YEAR-END REVIEW 2024: Department of Posts
The Post Office Act, 2023 came into force on June 18, 2024, replacing the Indian Post Office Act of 1898
PMA (Parcel Monitoring Application) has revolutionized real-time delivery information sharing from 4.33 lakh articles in May 2019 to 5.35 crore articles in October 2024
Radio Frequency Identification (RFID) gates have been installed at 42 major mail exchange hubs to ensure real-time tracking across network
The establishment of 233 Nodal Delivery Centres has enhanced the speed and efficiency of parcel delivery, covering over 1600 PIN codes and handling 30% of total parcels delivered across India
Aadhar centres were extended to Defence personnel including the highest centre at Siachen, with 110 operational centres in Army Postal Service locations
As of October 2024, 400,00 KYC verifications have been successfully completed
1,33,000 units will be verified by DoP under Physical verification of Prime Minister’s Employment Generation Programme (PMEGP) units
Commemorative Postage Stamps on 25 issues were released during the period 1st January 2024 to 31st October 2024
25,133 individuals were engaged in the first tranche of the Rozgar Mela
Construction of 56 new postal buildings and renovation of 95 improved service delivery.
More than 1000 Dak Ghar Niryat Kendra (DNKs) have been opened to facilitate commercial export through postal channels across the country
The Department of Posts acceded to the Postal Payment Service Multilateral Agreement (PPSMA) for electronic postal payment service exchange between the signatory parties
India Post Payments Bank (IPPB) opened 2.68 crore accounts in Current Year 2024 with 1.56 crore i.e. 59% female accounts and 77% accounts opened in rural India. (January-November 2024)
3.62 crore IPPB customers have received DBT benefits aggregating INR 34,950 crore. (Jan-Nov, 2024)
4.40 Lakh Digital Life Certificate issued to pensioners in 2024
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