Ministry
of Health and Family Welfare
Service Provided by
CGHS
This below information
was given by the Union Minister of Health & Family Welfare ShriGhulamNabi
Azadin written reply to a question in the LokSabha yesterday.
This Ministry has been
receiving complaints/grievances in respect of the following major aspects.
1.Administrative:- Misbehavior by medical
and paramedical staff, Shortage of staff, Punctuality etc.
2.
Technical:- Delay in settlement of medical reimbursement claims (MRCs),
Supply of substitute medicines instead of the prescribed by the Govt.
specialists, Delay in supply of indented medicines, etc.
3. Related to empanelled
hospitals: Denial of credit facility, Misbehavior of hospital doctors/staff,
overcharging, etc.
4. Related to Internet
accessibility: Disruption in services due to breakdown in internet
connectivity, etc.
To redress the
grievances/complaints, the following steps have been taken:
Administrative :-Instructions
have been issued to the doctors /para-medical staff working in CGHS to be
polite and courteous in their behaviour with the patients. In specific cases
transfers have also been made and disciplinary actions initiated. Contractual
doctors are appointed to meet the requirement of Medical Officers. Regular
inspections are carried out.
Technical:-The
time limit for clearance of MRC bills has been fixed. CGHS doctors are advised
to prescribe generic medicines to the maximum extent. The indented medicines
are supplied through various local chemists to avoid the delay.
Related to empanelled
hospitals: Penalty is imposed and suitable action is initiated against the
erring empanelled private hospitals.
Related to Internet
accessibility: -Medical Officers have been instructed not to stop to provide
the consultation/treatment in case of failure of internet connection.
Apart from the above, SMS
Alert system has been introduced aiming at bringing transparency in delivery of
services as major initiative. Redressal Committees have also been formed by
CGHS.
The allocation of
financial resources is based on the evaluation of specific requirements/demands
projected by the CGHS units and availability of resources.
This information was
given by the Union Minister of Health & Family Welfare ShriGhulamNabi
Azadin written reply to a question in the LokSabha yesterday.
Source : PIB
