D.G. Posts No. 13-45/2008-D dated 10/11/.12.2013
The norms for delivery of Speed Post articles have in the past
been revised from time to time and are also contained in the Citizen’s Charter
of the Department. The existing delivery norms for Speed Post are follows:
(a) Local (within municipal limits) : 2 days
(b) Between one to another metro city (included the six metro
cities i.e. Delhi, Mumbai, Kolkata, Chennai, Bangalore and Hyderabad) and
limited to Municipal limits of these cities: 2 days
(c) Rest of the country: 4 to 6 days.
2. The norms mentioned above
are further qualified by stating that they exclude the day of posting, Sundays
and Holidays that they denote maximum time and apply only to the articles
booked before the cut-off time.
3. The matter relating to
revision of the existing norms for delivery of Speed Post articles was under
consideration of this Directorate, and the following has been decided in this
regard:
(a) New delivery (transit) norms
have been worked out on a city-to-city basis for 87
cities where Speed Post Sorting Hubs are located (excluding 1
CBPO & 2 CBPO). The
new delivery norms are being circulated to all concerned by e-mail along with
this O.M. The same may be downloaded.
(b) The new norms for a pair of
cities have been prescribed in terms of a range. For example,
the delivery norms between Mumbai and Pune is “1 to 2
days, i.e. D+1 to D+2 where “D” is the day of booking.
(c) The new norms would be
restricted to the municipal limits of a city
(covering only TD PIN codes) under reference.
4. The new delivery norms
for Speed Post would be subject to the conditions that:
* They are
limited to 87 cities, and municipal limit within these cities,
* They do not
apply to the articles booked after the cut-off time on a day(normally) taken as
3 or 4 pm for booking counters at post offices or as decided by the Circle
concerned) and an extra day may be added in
such cases,
* The delivery
norms do not include Sundays and holidays,
* Delay
occurring due to curfew, bandh or strike in a particular city mayadversely
affect delivery norms,
* Delay
occurring due to cancellation of flights/trains/buses/other means of transport
for carriage of mail or off-load / non-carriage of mail by
the carriers due to any reason is beyond the control of the
Department, and therefore, the same may adversely affect delivery norms.
*
Beyond the cities mentioned under the delivery norms document, extra days may be
required which would vary from place to place..
5. Circles may give wide
publicity to the new norms among the public and display the norms in the shape
of a matrix of prominent/frequently-used destinations at the post office as
display of entire matrix perhaps may not be possible.
6. The new delivery norms
would also be placed on India Post website in a user-friendly format so that a
user could easily find delivery/transit norms between a pair of cities. In the
interim, a PDF version of the document is being uploaded on the Departmental
website.
7. This O.M. supercedes all
previous instructions on Speed Post Delivery Norms issued by this
Directorate/Business Development Directorate.
