GOVERNMENT OF INDIA
MINISTRY OF HEALTH AND FAMILY WELFARE
LOK SABHA
MINISTRY OF HEALTH AND FAMILY WELFARE
LOK SABHA
UNSTARRED QUESTION NO: 1236
ANSWERED ON:09.02.2018
Poor Condition of CGHS Dispensaries
Tejpratap Singh,Yadav
Will the Minister of HEALTH AND FAMILY WELFARE be pleased to state:
(a) whether the Government is aware of
poor functioning of CGHS dispensaries due to malfunctioning of server,
depleted strength and absence of doctors/staff, discontinuation of visit
of Medical specialist, lack of infrastructure and nonavailability of
medicines daily, long queue of patients, working of dispensaries in
rented building etc. and if so, the details thereof;
(b) whether the Government has received a
number of such complaints regarding poor functioning of CGHS in the
country including Delhi;
(c) if so, the details thereof,
dispensary-wise along with the action taken by the Government on such
complaints so far during the last three years;
(d) whether the Government has ever
conducted any enquiry/ audit/ study on the functioning of CGHS facility
in the country and if so, the details and outcome thereof and if not,
the reasons therefor; and
(e) the other steps taken by the Government to improve the functioning of CGHS in the country?
Will the Minister of HEALTH AND FAMILY WELFARE be pleased to state:-
ANSWER
ANSWER
THE MINISTER OF STATE IN THE MINISTRY OF HEALTH AND
FAMILY WELFARE
(SHRI ASHWINI KUMAR CHOUBEY)
(a): Yes; problems of breakdown of
internet connectivity, shortage of manpower including Doctors/Staff,
some CGHS Dispensaries working in rented buildings etc. have been
brought to the notice of CGHS.(b) & (c): Information is being collected and will be laid on the Table of the House.
(d) No, Regular inspection of CGHS
Wellness Centres is undertaken by all the Additional Directors of
concerned CGHS cities, therefore, the need of separate study was not
felt.
Contd………
(e) Following steps have been taken to improve the functioning of CGHS in the country:-
(i) Govt. has recently permitted CGHS beneficiaries to avail OPD consultation from Specialists at CGHS empanelled Hospitals.
(ii) The requirement of separate
permission letter for taking treatment at empanelled hospitals has been
done away with once a specific treatment procedure has been advised by a
Govt. Specialist/CGHS Doctor.
(iii) Provision for self-printing of
CGHS cards by CGHS beneficiaries after it has been verified by
Additional Director of concerned CGHS city has been made.
(iv) CGHS beneficiaries also have the
option to avail online appointment system for consulting a CGHS Doctor
and they can reach the Wellness Centre a little before the scheduled
appointment and avoid standing in a queue.
(v) Orders have been issued for special
facilities for CGHS beneficiaries aged 80 and above. They need not stand
in a queue and their medical claims shall be processed on priority.
(vi) Provision for online transfer of
CGHS cards of serving employees has been made in case of transfer to
other CGHS covered cities without surrendering the card.
(vii) CGHS beneficiaries have the option to avail facilities from any CGHS Wellness Centre in the Country.
(viii) CGHS beneficiaries have the option to obtain medicines upto 3 months in case of chronic illness.
(ix) Data cards for internet access have
been provided to CMO I/c of CGHS Wellness Centres to manage during
breakdown of net connectivity.
Source : Lok Sabha
