Tata
Consultancy Services (TCS)
on Wednesday said it has
bagged a six-year contract from the Department of Posts (DoP) worth over Rs 1,100 crore.
The end-to-end IT modernisation programme to be implemented
by TCS will equip India Post with modern technologies and
systems to enable it to provide services to customers in an effective manner,
TCS said in a statement.
The scope of the project, dubbed India Post 2012, includes
developing and supporting mail, finance and accounts, HR, and customer interaction management
solutions for all channels including Rural ICT platform.
Under the deal, TCS will also manage data migration,
infrastructure, Service Level Agreement (SLA), call centre and centralised 24x7
service desk operation for DoP, it said.
The end-to-end security solutions, Enterprise Management
System (EMS) and over all integration for entire system is the responsibility
of core system integrator ( CSI), the
statement said.
"India Post has a vision of being a technology-enabled
self-reliant market leader and is looking to move from a government service
provider to a customer-enabled service provider where the customer will be the
focus of multifarious service delivery platforms," DoP Secretary P
Gopinath said.
Increased urbanisation, demand for financial services,
increased funding by
the government for the weaker sections and the rural sector have opened up new
opportunities for India Post, which has necessitated development of new
processes and supporting technology.
"The core system integrator project is about service
delivery transformation through a technology-led, service- oriented approach to
offer world class delivery of postal services to Indian citizens," TCS
Vice President and Global Head (Government Industry Solutions Unit) Tanmoy
Chakrabarty said.
Source:-The
Economic Times
