GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
NEW DELHI-110066
CPAO/IT&Tech/Clarification/2016-17/ 13,Vol -VI /160
26.10.2016
During
the workshop for banks on monitoring the pensioners grievances through
“Web Responsive Pensioners' Service" organised on 03.10.2016 a query was
made on requirement of Special Seal Authority for crediting Medical
Allowance at the enhanced rate based on orders issued by DP&PW from
time to time. In this context, attention is invited to para 4.5.2 (copy
of the extract attached) of Accounting and Operating Procedure for
Central Pension Processing Centre of Authorised Banks for Pension
Disbursement to Central Government (Civil) Pensioners issued in Feb,
2012 wherein it has been provided that CPPC should have direct access to
the website of the Department of Pensions & Pensioners Welfare and
Ministry of Home Affair, so that these are regularly browsed and orders
on Dearness Relief issued by various Departments are acted upon
immediately.
CPPCs
of all the banks are advised to follow the same instructions for
revising the Medical Allowance of the pensioners already drawing the
same as and when the rate of Medical Allowance is enhanced by DP&PW
without requiring for any Special Seal Authority from CPAO.
Encl: As above.
(Vijay Singh)
Sr. Accounts Officer (IT & Tech)
4.5. Roles and Responsibilities of CPPC as oversight agency
4.5.1. CPPC will receive Government orders and disseminate the same to all concerned agencies for necessary action.
4.5.2.
The CPPC should have direct access to the websites of the Department of
Pension & Pensioners’ Welfare, M/o Home Affairs and M/o Consumer
Affairs so that these are regularly browsed and orders on Dearness
Relief issued by various Departments are acted upon immediately.
4.5.3.
The dues of the pensioner accruing with time, based on age must be
automatically paid to the pensioner by the CPPC on provisional basis for
a period of six months. This should be fully automated and exceptions
watched for correction.
4.5.4.
At the time of credit afforded at CPPC, a confirmation report must be
generated and monitored to ensure that the pension/family pension etc.
in respect of all pensioners of the CPPC have been credited. A monthly
discrepancy report with respect to the total number of pensioners and
those paid in the previous month may be reviewed regularly. Exceptions
should be reviewed by the senior management of the bank to enable
immediate rectification of any omissions.
4.5.5. CPPC software is required to have a grievance redressal module as detailed in Section 9.2 below.
4.5.6. CPPC may exercise oversight on quality of service to pensioners including services to the handicapped pensioners.
4.5.7.
CPPCs may ensure that the responsibilities assigned to Home Branches
are enforced so that the pensioners are not redirected to CPPC for
redressal of grievances and information needs. Necessary performance
measures and monitoring mechanisms, in co-ordination with the respective
administrative structures to achieve the desired level of service
delivery in Home Branches as well as CPPCs may be instituted by the
bank.
4.6. Roles and Responsibilities of Home branches (pension account service branch)
Source: www.cpao.nic.in [Click to view/download]
