In
a customer-centric initiative, India Post will go paperless shortly
implementing Core System Integrator (CSI) Project across different
channels, levels and locations, according to its Vijayawada Region
Postal Services Director E. Veerabhadra Rao.
Addressing
the media here on Friday night, he said, “A pilot project is being
implemented in Machilipatnam in this region to lay down a robust IT
infrastructure, implement software applications. All services of the
Postal Department will go online in six months time.” Customer
Interaction Channels would provide services through call centre, web
portal and mobile devices.
The
CSI also provided for IT-based mail operations with improved article
tracking and technology-driven logistics network. Finance & Accounts
as also Human Resources Management would be done online under CSI, he
added.
“India
Post is fully geared up to offer banking services from new fiscal,” he
said, adding that the Reserve Bank of India had in principle agreed to
inter-portability of its Automated Teller Machines (ATMs) with those of
PSU banks. “Some ticklish issues like addressing the complaints of the
customers of each other are being looked into,” he added.
Customer Interaction Channels will provide services through call centre, web portal and mobile devices
Source: The Hindu
